Privacy Notice

Zalando cares about your privacy and would like you to be familiar with how we collect and process information about you. Zalando’s application management system is a service of the Zalando SE. The application management system allows you to apply directly to vacancies at the Zalando SE as well as Connected Retail GmbH, Tradebyte Software GmbH, Tradebyte Software Ltd, Zalando Customer Care DACH SE & Co. KG, Zalando Customer Care International SE & Co. KG, Zalando Finland Oy, Zalando Ireland Ltd., Zalando Logistics Mönchengladbach SE & Co. KG, Zalando Logistics Operations France SAS, Zalando Logistics Operations Italy S.r.l., Zalando Logistics Operations Netherlands B.V., Zalando Logistics Operations Polska sp. z o.o., Zalando Logistics Operations Spain S.L.U., Zalando Logistics SE & Co. KG, Zalando Logistics Süd SE & Co. KG, Zalando Lounge Content Solutions SE & Co. KG, Zalando Lounge Logistics Polska sp. z o.o., Zalando Lounge Logistics SE & Co. KG, Zalando Lounge Service GmbH, Zalando Marketing Services GmbH, Zalando OpCo Polska sp. z o.o., Zalando Payments GmbH, Zalando Stores GmbH & Co. KG, Zalando Studios Berlin GmbH, Zalando Sweden AB, Zalando Switzerland AG, zLabels China Trading Co. Ltd., zLabels Trading Ltd. (in the following: the Zalando Group).

The protection and legally correct collection, processing, and use of your personal data are important for us. In order for you to feel safe when completing and sending us your online application, we comply with all legal data protection requirements when handling your application.

Please read the following information about our data protection regulations:


The entity responsible for collecting, processing, and using your personal data in accordance with data protection law is the Zalando SE, Valeska-Gert-Str. 5, 10243 Berlin, Germany.



Personal data means any information that relates to an identified or identifiable individual person. This includes your name, your telephone number, your email address, your gender information, your picture, as well as other application data that you share with us in the course of your application.


For the purposes of managing your online application, we collect, process, and use your personal data that you have disclosed to us via the online application form or by sending us your CV. In general, you decide yourself which data you are willing to enter and share with us. The fields that are mandatory include your first name and surname, email address, phone number. However, if you do not provide us your personal data relevant to the application process, like data on your education or employment history, we may not be able to process your application or assess it properly. In your application you may provide us a link to your profile on Linkedin, XING or similar job sites or social media sites. We also receive personal data from you in the interviews that we hold where we discuss your background and profile.

We discourage you from providing us personal data that may be considered sensitive personal data like your racial or ethnic origin, marital status, political opinions, religion or other beliefs, health, criminal record or trade union membership. In general, we do not require and discourage you from providing a photo in your CV. Where necessary for a particular position and in accordance with the law, we may ask you for data relating to your health or other data considered sensitive (e.g. a medical certificate confirming that you are medically fit to fulfill the work requirements).  If you provide us with this information, we will handle this information responsibly and we will need your explicit consent to process it. 

Whenever you access the online application form, your internet browser will transmit user data that is stored in so-called server log files. The stored data includes the following details: The data and time of the visit, the name of the accessed page, your IP address; referrer URL (the URL from which you access the Zalando application site), the amount of data transmitted, as well as product and version details of your browser.

Your IP address will be deleted or made anonymous immediately after the end of visit so that it can no longer be attributed to you or an identified or identifiable natural person. We then analyse these log files in anonymous form for the purposes of improving the quality and user friendliness of our online application processes and managing our server capacity.

If you disclose any personal data relating to other people (e.g. referrals, references in your CV) in your application, you need to have the confirmation of these other people, and that you permit us to use this information in accordance with this Privacy Policy.

Zalando regularly proactively looks for candidates for our open positions online and may then process your personal information on platforms like LinkedIn, XING, developer platforms or other sites where you have published your profile within the terms you agreed to at the platforms. We may then use this data to evaluate whether you are suitable for any open positions we might have. 


2.3.1. Talent Acquisition / Recruitment

We collect and process the personal data about you in order to process your application and assess your application against our open positions, (Art. 6 (1) (b) GDPR). This also includes using the data to contact you. 

The application data you provide is made available to the recruiter managing the position you applied for. We may also share your application with other Zalando Group companies or persons in charge of departments with open vacancies or other functional areas that fit your applicant profile (Art. 6 (1) (f) GDPR). 

In cases where you provided us with sensitive information, we will need your consent  to process this information (Art. 9 (2) (a) GDPR). We recommend you against providing any sensitive information in your application. Providing sensitive data may in fact prevent Zalando from processing your application. Zalando does not require sensitive personal information to process job applications.

We may also use personal data about you for our legitimate business interest (Art. 6 (1) (f) GDPR), such as in the context of satisfaction surveys pertaining to the recruitment process, in order to improve or modify our services and operations. 

In some cases we may be legally required to process data about you or use your data to help us establish or defend against legal claims. 

Your application will be deleted automatically six months (legal retention period) after the end of the application process. You can always request us to delete your data by sending an email to Please note that doing so means that you are withdrawing from any still on-going application processes and that the legal retention period still applies.

2.3.2.  Talent Pool

Upon invitation by our recruiters, you can join our talent pool after the completion of the application process. Should you wish to use that option, we will ask for your consent, in order for your data (like contact information, qualifications, years of professional experience etc.) to be stored by us for a period of 24 months.

Your consent is not open-ended. At the end of the 24-month period, we will ask you again whether you still want to be part of our talent pool. You have the option to withdraw your consent: if you do so, your data will be deleted automatically. Of course, if we don’t hear from you, we take that as signifying lack of interest, and we will delete your data accordingly.

You can always request us to delete your data from our talent pool by sending an email to Please note that doing so does not necessarily mean that we will not contact you again in the future. Zalando has a legitimate interest in finding the right candidates and we assume that if you made your data public (e.g. in social media or on a job site), it is reasonable to expect that you are happy to be informed about positions that may fit your profile. As long as you maintain a public profile, our recruiters may find it and potentially contact you again to inform you about open vacancies, even if we have received a request from you to delete your data in the past. Zalando does not process personal data of applicants for the purposes of blacklisting. However, we will avoid multiple or unwanted contacts as much as possible.

2.3.3.  Diversity and Inclusion

At Zalando we want to foster inclusivity and diversity in recruiting and developing talent by providing equal opportunities independently of gender. For this purpose we process gender information separately from other personal data you provide. Your gender information is not used for decision-making, and neither the recruiter nor other individuals involved in the respective recruiting process have access to it. We process gender information only in anonymised form, and for statistical purposes only.


We use Service Providers to process your personal data. We choose Service Providers with due care to make sure that your data is properly stored and handled.

For our application management we use the services of Workday Ltd., The King's Building, May Lane, Dublin 7, Ireland (“Workday“).

For our talent pool management and management of contacts with candidates that we look for proactively, we use the services of Beamery Ltd., 21 Worship Street, London, EC2A 2DW, UK. For this purpose, your data is stored and processed on servers of Beamery, located in the United Kingdom.

For interview scheduling implementation we use the services of Etch Mobile, Inc, (d.b.a. GoodTime) 1 Daniel Burnham Ct. #720, San Francisco, CA 94109 („GoodTime“). For this purpose, your data is stored and processed on servers of GoodTime, located in the USA. 

For candidate screening purposes in some roles we use the services of Harver B.V., Jollemanhof 20, 1019 GW Amsterdam, Netherlands. For this purpose, your data is stored and processed on servers of Harver, located in the European Union.

For candidate screening purposes in some roles we use the services of Harald Ackerschott GmbH, Rüngsdorfer Straße 8, 53173 Bonn, Germany. For this purpose, your data is stored and processed on servers of Ackerschott, located in Germany.

For survey implementation we use the services of Qualtrics, LLC, 400 West Qualtrics Drive, Provo UT, 84606 USA („Qualtrics“). For this purpose, your data is stored and processed on servers of Qualtrics, located in Frankfurt, Germany.

For any transfers of your personal data from the EEA to countries that are not considered as providing an adequate level of protection by the European Commission (like the USA) we have put in place adequate measures such as Standard Contractual Clauses adopted by the European Commission to protect your personal data. You may obtain the copy of these measures by contacting us via the contact information provided below.


Social media functions may be integrated into Zalando’s services. These may include messenger services and so-called social plug-ins or social logins, such as “login with Facebook”. If you activate or use these functions and are a member of the relevant social network, we may receive data from their respective operators which allows us to identify you. We usually receive the following data from social networks:

  • your public profile information (e.g. name, profile picture)
  • Information on the type of device you are using
  • the account ID of your profile with the relevant network (e.g. Facebook ID)

You can find more detailed information in the relevant providers’ terms of use and privacy policies. Please also take into account the notice on the processing of social network data in connection with social network functions under “Info on websites and apps”.

Zalando currently uses Facebook’s Messenger service and social plug-ins/logins from the following social networks:

  • Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You can find the link to Facebook’s Data Protection Declaration here: Facebook’s privacy policy.
  • Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). You can find the link to Twitter’s privacy policy here: Twitter’s privacy policy.
  • Pinterest Inc., 651 Brannan Street, San Francisco, CA 94103, USA (“Pinterest”). You can find the link to Pinterest’s privacy policy here: Pinterest’s privacy policy.


For an overview of all the cookies we use please click here.


All of your data transmitted to us is encrypted automatically (SSL encryption). Suitable technical and organizational measures are in place to ensure that your personal data is handled confidentially and securely in accordance with the legal requirements.


Further development of our websites and apps and the implementation of new technologies to improve our service for you may require changes to this privacy policy. We therefore recommend that you re-read this Data Protection Declaration from time to time.


You have the following legal data protection rights under the relevant legal conditions: Right to information (Article 15 GDPR), right to deletion (Article 17 GDPR), right to correction (Article 16 GDPR), right to restriction of processing (Article 18 GDPR), right to data portability (Article 20 GDPR), right to lodge a complaint with a supervisory authority (Article 77 GDPR), as well as the right to object to particular data processing measures (Article 21 GDPR).  If you have given consent for the processing of your data, you may withdraw it at any time. Withdrawal has no effect on the admissibility of the processing of your data which took place before the withdrawal.


If you have any questions regarding this Privacy Policy or our handling of your data, please contact our Data Protection Officer.

Data Protection Officer

Zalando SE

Valeska-Gert-Str. 5

10243 Berlin

Telefax: +49 (0)30 2759 46 93



You also have the right to lodge a complaint with data protection authorities. The responsibilities of the data protection authorities depend on the seat of the competent authorities. You may, however, contact the data protection authority, which will then forward your complaint to the responsible authority. The authority responsible for Zalando is the Berlin Commissioner for Data Protection and Freedom of Information, Alt-Moabit 59-61, 10555 Berlin, Germany.

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