Customer Relations Lead (All Genders)
Customer Care
Berlin
Customer Care
Customers want to be excited in the complete cycle of their shopping journey. Sometimes this means that questions come up or orders change. Our team responds to customer questions on the phone, via e-mail and chat, helping them in customer-focused and solution-oriented ways - and all of this in the customer’s native language. Bring your talent for communication and your passion for problem-solving to our Customer Care team.
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Who we are
In the heart of Berlin, we always have our finger on the pulse. The customer service team at Zalando and Zalando Lounge is the voice and ear of Europe's leading online fashion platform. When someone talks to Zalando, they talk to us. We impress with our understanding and expertise. We are a crucial part of the unique shopping experience at Zalando and take feedback seriously to make our services and processes even better. We are proud of what we do, because we turn our customers into fans.
Meet Franzi
Senior Lead Customer Care
"Ten years ago, I joined Zalando as a Business Analytics Intern. I got my first responsibilities early, when our calculations were used to build up the Erfurt logistics site.
Now, I am leading the Customer Care Central Functions, i.e Service Development, Business Development, and Tech Support Teams."
"Ten years ago, I joined Zalando as a Business Analytics...
