THE ROLE & THE TEAM

Partner Tech is one of the core departments in Zalando. Our goal is to empower and excite our Partners with simple, scalable, frictionless, and intuitive technology solutions making Zalando the preferred e-commerce channel for brands and retailers. 

At Tech Operations, we act as a bridge between Partner Tech and various functions within Partner Services and Propositions to enhance the platform experience for both internal stakeholders and external partners by providing advanced technical support, generating valuable insights, offering tech consulting services, and optimising operational processes within Partner Tech.

Within the Tech Operations team, we provide support to maintain active, error-free dataflows. We drive and consult on the development of internal applications used in the P2P processes based on commercial needs. Our team collaborates with key stakeholders on digital integration strategies and supports Product Management with data-driven product and process improvements.

As a Manager Tech Operations, you will drive significant value by delivering solutions to any challenges our users may encounter while using our platform in the commercial business. You will also contribute to solving high-complexity problems by providing input for process and application improvements, working closely with a broad network of stakeholders, including engineering, product, commercial, and operations teams.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy

Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You will be autonomously performing tech issue investigation and consulting on topics in scope of the unit submitted via our reporting system (both 1st and 2nd level)

• You will consult on projects and processes with internal stakeholders ensuring business continuity and user satisfaction

• Supports product and process improvement projects by taking the responsibility for small to mid-size work packages, performing deep dives to areas autonomously and regularly

• You will mentor the team and more junior colleagues, helping them enhance their technical expertise and deepen their understanding of the business.

• You will maintain up-to-date documentation of the team- and user-facing knowledge bases

WE'D LOVE TO MEET YOU IF

• You have previous experience in an advanced software support and technical consulting 

• You are a self-starter who excels at navigating ambiguity, thinks strategically, and is proactive in finding solutions

• You have a track record of driving results in a fast-paced, collaborative and cross-functional environment

• You are user-focused and strive to provide excellent support and service - going the extra mile for our users is what we are proud of

• You have fundamental experience in project management, product and process improvement

• You have some knowledge in Python or Javascript

If you have what it takes, we encourage you to apply, even if you don't meet every requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• Two paid volunteering days a year

• In a hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counselling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching are available

• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us 

Please note that all applications must be completed using the online form - we do not accept applications via email.